Just Culture Certification via In-person Training

Choose Your Date and Location for Learning

Due to COVID-19 we are currently not offering public in-person certification courses. While our preferred format is our new E-Learning options, we remain open to inquiries for private on site courses. For more info, use the contact form at the bottom of the page.

OVERVIEW:

We struggle in today’s world to hold people accountable in a fair and just manner when things don’t go as planned. Nowhere is this more evident than in high consequence industries like healthcare. We all want accountability, but what does that look like when any mistake, any choice, could have devastating outcomes? Outcome Engenuity’s Just Culture Certification Course explores this very question and changes how industry leaders view the concept of justice. Synthesizing research from systems engineering, human factors, and the law, this course empowers leaders to make a difference. Leaders make an immediate impact upon returning to their organizations to improvea investigations, reducing adverse events, and fostering a culture of curiosity, shared learning, and accountability.

Outcome Engenuity is the only firm that provides training AND certifies through testing that course attendees have the depth of knowledge to lead their organizations in cultural transformation to a culture of consistently improved outcomes.

INCLUDES JCAT SOFTWARE

Inlcudes two-year license to Just Culture Assessment Tool desktop software.

BREAKFAST & LUNCH PROVIDED

Breakfast & Lunch are included. Gluten-free and vegan options available.

LIVE COLLABORATION GROUPS

Engage with other professionals in scenario-based training excercises using the Just Culture Algorithm v4.0

PRE & POST COURSE TRAINING

2-Hours Pre-course Video Series Presented with David Marx and his latest book; Dave’s Subs: A Novel Story About Workplace Accountability

Who Should Attend:

  • Operations Directors
  • Safety Officers
  • Risk Managers
  • Human Resources Officers
  • Other Departmental Leaders

With a Just Culture You Can:

  • Build a more accountable culture
  • Reduce adverse events
  • Meet regulatory expectations
  • Improve operational reliability

Course Agenda

DAY 1
7:30 a.m.–8:00 a.m. Sign In and Breakfast

Just Culture Overview; Core Values; Alignment with Organizational Values & Expectations; Resolving Conflicts

8:00 a.m.–9:00 a.m.

The Cognitive Basis of Choice

9:00 a.m.–10:00 a.m.

The Five Behavior Spectrum & Organizational Response System Design

10:00 a.m.–12:00 p.m.
12:00 p.m.–1:00 p.m. Lunch Break

Learning Systems/Root Cause Analysis

1:00 p.m.–2:00 p.m.

The Three Duties and Breaches of Duty

2:00 p.m.–3:30 p.m.

Just Culture Algorithm: Identifying & Judging Breaches of Values; Procedures; Outcomes

3:30 p.m.–4:50 p.m.

Debrief Day 1 & Homework

4:50 p.m.–5:00 p.m.
DAY 2
7:30 a.m.–8:00 a.m. Sign In and Breakfast

Review and Teach-back

8:00 a.m.–8:30 a.m.

Just Culture Algorithm: Identifying & Managing Repetitive Human Error & Repetitive At-Risk Behavior

8:30 a.m.–10:00 a.m.

Just Culture Algorithm Practice Using Scenarios

10:00 a.m.–12:00 p.m.
12:00 p.m.–1:00 p.m. Lunch Break

Just Culture Algorithm Practice Using Scenarios

1:00 p.m.–2:30 p.m.

Just Culture Implementation & Change Management

2:30 p.m.–3:50 p.m.

Debrief & Next Steps

3:50 p.m.–4:00 p.m.

SPEAKER

Jerry Allen

MS, Sr. Advisor, The Just Culture Company

Jerry is the Director of Transportation and Energy at Outcome Engenuity working with both industries to achieve better outcomes through the application of the Five Skills and Just Culture model. Jerry has three decades of experience in safety and risk reduction in high consequence industries. He has worked extensively in commercial, industrial, and corporate aviation; aerospace maintenance and flight operations; manufacturing; utility industries; and rail operations.
Read Jerry’s Bio

LEARNING OBJECTIVES

IDENTIFY

the role of an organization’s mission & values in establishing fair accountability and continuous improvement

DEFINE

“risk monitor” and effective strategies for triggering employees’ risk monitors

DEFINE

the five core behaviors representing the spectrum of human intention

DEFINE

the factors contributing to strong system design and the relationship between risk mitigation, values, and design.

DESCRIBE

the legal principles that provide the foundation for a just culture

DEFINE

the role played by leaders and the tools they use to shape a just culture

IDENTIFY

the role of ‘the reasonable person standard’ in evaluating perception of risk and behavioral choices

DEFINE

and contrast values-based, outcome-based and procedure-based duties

DEFINE

and describe the three duties and how to identify & respond when breaches of those duties occur

DEMONSTRATE

proficiency using the Just Culture algorithm through guided practice

TESTIMONIALS

Janet Nix

Former Chief Learning Officer

” It was really important to have the right training given to our 800 leaders..that they had the consistent message from the experts.”

Stephen Jones

Medical Director Safety, Yale New Haven Health System

“When you get to know this Just Culture model you realize this is a model of elevated accountability, this is true accountability. I saw this as a game changer”

Alan Forster

MD, FRCP, MSc

“I can state unequivocally that the Just Culture work we have performed with Outcome Engenuity on improving our learning culture has been transformative. Their approach is incredibly engaging”

Questions?

Need more information about this course? Interested in hosting a Just Certification Course at your organization? Reach out to us. We’re here to help.

952-283-0443

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