Just Culture

Certification Course

June 25-26, 2020 / Denver, CO

About the Just Culture Certification Course

OVERVIEW:

We struggle in today’s world to hold people accountable in a fair and just manner when things don’t go as planned. Nowhere is this more evident than in high consequence industries like healthcare. We all want accountability, but what does that look like when any mistake, any choice, could have devastating outcomes? Outcome Engenuity’s Just Culture Certification Course explores this very question and changes how industry leaders view the concept of justice. Synthesizing research from systems engineering, human factors, and the law, this course empowers leaders to make a difference. Leaders make an immediate impact upon returning to their organizations to improvea investigations, reducing adverse events, and fostering a culture of curiosity, shared learning, and accountability.

Outcome Engenuity is the only firm that provides training AND certifies through testing that course attendees have the depth of knowledge to lead their organizations in cultural transformation to a culture of consistently improved outcomes.

INCLUDES JCAT SOFTWARE

Inlcudes two-year license to Just Culture Assessment Tool desktop software.

BREAKFAST & LUNCH PROVIDED

Breakfast & Lunch are included. Gluten-free and vegan options available.

LIVE COLLABORATION GROUPS

Engage with other professionals in scenario-based training excercises using the Just Culture Algorithm v4.0

PRE & POST COURSE TRAINING

2-Hours Pre-course Video Series Presented with David Marx and his latest book; Dave’s Subs: A Novel Story About Workplace Accountability

Who Should Attend:

  • Operations Directors
  • Safety Officers
  • Risk Managers
  • Human Resources Officers
  • Other Departmental Leaders

With a Just Culture You Can:

  • Build a more accountable culture
  • Reduce adverse events
  • Meet regulatory expectations
  • Improve operational reliability

Course Agenda

DAY 1
7:30 a.m.–8:00 a.m. Sign In and Breakfast

Just Culture Overview; Core Values; Alignment with Organizational Values & Expectations; Resolving Conflicts

8:00 a.m.–9:00 a.m.

The Cognitive Basis of Choice

9:00 a.m.–10:00 a.m.

The Five Behavior Spectrum & Organizational Response System Design

10:00 a.m.–12:00 p.m.
12:00 p.m.–1:00 p.m. Lunch Break

Learning Systems/Root Cause Analysis

1:00 p.m.–2:00 p.m.

The Three Duties and Breaches of Duty

2:00 p.m.–3:30 p.m.

Just Culture Algorithm: Identifying & Judging Breaches of Values; Procedures; Outcomes

3:30 p.m.–4:50 p.m.

Debrief Day 1 & Homework

4:50 p.m.–5:00 p.m.
DAY 2
7:30 a.m.–8:00 a.m. Sign In and Breakfast

Review and Teach-back

8:00 a.m.–8:30 a.m.

Just Culture Algorithm: Identifying & Managing Repetitive Human Error & Repetitive At-Risk Behavior

8:30 a.m.–10:00 a.m.

Just Culture Algorithm Practice Using Scenarios

10:00 a.m.–12:00 p.m.
12:00 p.m.–1:00 p.m. Lunch Break

Just Culture Algorithm Practice Using Scenarios

1:00 p.m.–2:30 p.m.

Just Culture Implementation & Change Management

2:30 p.m.–3:50 p.m.

Debrief & Next Steps

3:50 p.m.–4:00 p.m.

SPEAKER

Ellen McDermott

Senior Advisor

Ellen McDermott, JD is an Advisor at Outcome Engenuity working with organizations from a wide variety of industries to achieve better outcomes through the application of the Just Culture model. She has taught numerous Just Culture Certification courses and consulted for many organizations in a variety of industries as they integrate Just Culture in their workplaces.

Read Ellen’s Bio

LEARNING OBJECTIVES

IDENTIFY

the role of an organization’s mission & values in establishing fair accountability and continuous improvement

DEFINE

“risk monitor” and effective strategies for triggering employees’ risk monitors

LIST

the five core behaviors representing the spectrum of human intention

DEFINE

the factors contributing to strong system design and the relationship between risk mitigation, values, and design.

DESCRIBE

the legal principles that provide the foundation for a just culture

DEFINE

the role played by leaders and the tools they use to shape a just culture

IDENTIFY

the role of ‘the reasonable person standard’ in evaluating perception of risk and behavioral choices

DEFINE

and contrast values-based, outcome-based and procedure-based duties

DEFINE

and describe the three duties and how to identify & respond when breaches of those duties occur

DEMONSTRATE

proficiency using the Just Culture algorithm through guided practice

TESTIMONIALS

REGISTER

$1895

per attendee


Location:
COPIC
7351 E. Lowry Boulevard
Denver, CO 80230
Map & Directions

Nearby Hotels

Residence Inn by Marriott Denver Cherry Creek
670 S Colorado Blvd
Denver, CO 80246
Website

Hilton Garden Inn Denver Cherry Creek
600 S Colorado Blvd
Denver, CO 80246
Website

Shuttle between hotel and Certification Course venue is not pre-arranged. Please contact your hotel of choice to inquire if they offer shuttle services.

What is included:

  • Two hours of pre-course online video training
  • Two days of immersive instructor-led training and scenario excercises
  • Breakfast and Lunch on Training days
  • Printed course workbook with presenter slide deck
  • Just Culture Algorithm™ v 4.0 printed trifold
  • Just Culture Assessment Tool desktop software
  • Final Proficiency Exam
  • Certified Champion Certificate (score 80% or more on final exam)

What is not included:

  • travel to and from the course destination
  • parking expenses
  • room or hotel fees

Questions?

Need more information about this course? Interested in hosting a Just Certification Course at your organization? Reach out to us. We’re here to help.

952-283-0450

SUBMIT REQUEST