Root Cause Analysis

Certification Course

April 29-30, 2020 / Dallas, TX. USA

About the Root Cause Analysis Certification Course


How you investigate and learn from events will be crucial to your ability to manage risk. We’ve been developing investigative methodologies for the last 25 years, having our fingerprint on award winning techniques used around the world in high-consequence industries. From the five rules of causation, to cause and effect diagramming, our methods are the state-of-the-art for learning from socio-technical system events.

RCA Course Version 2.0

The revised 2-day Root Cause Analysis (RCA) Certification course combines large group instruction, small group exercises and case-based scenarios to equip learners with foundational knowledge and skills needed to realize the following benefits:

Who Should Attend:

Leaders interested in Root Cause Analysis as a means to improve their effectiveness including:

  • Safety Officers
  • Quality Directors
  • Risk Managers
  • Regulator
  • Investigator
  • Department Leaders responsible for assessing and advising those with an authority to take action

Course Agenda

7:30 a.m.–8:00 a.m. Sign In and Breakfast

RCA Overview; What is Root Cause Analysis and Why Do We Do It?

8:00 a.m.–9:00 a.m.

Introduction to Investigating the Five Behaviors Within the Just Culture Model

9:00 a.m.–10:00 a.m.

Causation and the Five Rules

10:00 a.m.–11:00 a.m.

Event Investigation Systems

11:00 a.m.–12:00 p.m.
12:00 p.m.–1:00 p.m. Lunch Break

Building Causal Diagrams

1:00 p.m.–2:00 p.m.

Conducting Effective Investigation Interviews

2:00 p.m.–3:30 p.m.

Conducting Effective Investigation Interviews – Contd. & Managing Bias

3:30 p.m.–4:30 p.m.

Debrief Day 1 & Homework

4:50 p.m.–5:00 p.m.
7:30 a.m.–8:00 a.m. Sign In and Breakfast

Review of Day 1 and Teach-back

8:00 a.m.–8:30 a.m.

Learning Systems in the Context of RCA Activity

8:30 a.m.–9:00 a.m.

The Big Healthcare Event - An RCA Simulation - Interactive Group Exercise Part 1

9:30 a.m.–12:00 p.m.
12:00 p.m.–1:00 p.m. Lunch Break

The Big Healthcare Event - An RCA Simulation - Interactive Group Exercise Part 2

1:00 p.m.–2:30 p.m.

Developing Risk Mitigation and Prevention Strategies

2:00 p.m.–3:00 p.m.

Debrief & Next Steps

3:00 p.m.–4:00 p.m.


Jerry Allen

Outcome Engenuity Sr. Advisor

Jerry is the Director of Transportation and Energy at Outcome Engenuity working with both industries to achieve better outcomes through the application of the Five Skills and Just Culture model. Jerry has three decades of experience in safety and risk reduction in high consequence industries. He has worked extensively in commercial, industrial, and corporate aviation; aerospace maintenance and flight operations; manufacturing; utility industries; and rail operations.
Read Jerry’s Bio



key attributes and benefits of Root Cause Analysis (RCA)


the limitations of RCA


between direct cause, probabilistic cause and conditional information within the process
of developing cause-and-effect representations


factors that shape human performance


factors that influence system design


and describe the spectrum of the OE 5 behaviors model and how to competently assess each within an investigatory framework


the appropriate organizational response(s) for each intention/behavior


and sequence the 5 elements of a threshold (event) investigation


effective causal narrative utilizing the 5 rules of causation


the 10-step investigation process to enhance the quality of RCA output


between effective and ineffective investigation interview techniques


how individual performance and system design contribute to outcomes and the managers’ role in improving each


strategies individual managers and organizations can use to manage risk


case scenarios, apply knowledge of human cognition, the 5-behavioral spectrum of human intention/ behaviors, and the findings from a threshold investigation to determine the appropriate managerial/organizational response to mitigate risk




per attendee

5445 Legacy Drive, Suite 100
Plano, TX 75024

Map & Directions

Nearby Hotels

Aloft Plano
6853 North, Dallas Pkwy, Plano, TX 75024
Embassy Suites
7600 John Q Hammons Dr, Frisco, TX 75034

What is included:

  • Two hours of pre-course online video training
  • Two days of immersive instructor-led training and scenario excercises
  • Breakfast and Lunch on Training days
  • Printed course workbook with presenter slide deck
  • Just Culture Algorithm™ v 4.0 printed trifold
  • Just Culture Assessment Tool desktop software
  • Final Proficiency Exam
  • Certified Champion Certificate (score 80% or more on final exam)

What is not included:

  • travel to and from the course destination
  • parking expenses
  • room or hotel fees


Need more information about this course? Interested in hosting a Just Certification Course at your organization? Reach out to us. We’re here to help.